Scenario Marketplace

{
  "version": "v1",
  "name": "(SUB) External Bot Enabled",
  "description": "Sends a webhook when externalBot is set to true on a chat.",
  "triggerEvents": [
    "domain.chat.updated.externalBot",
    "app.bot.chat.setExternal"
  ],
  "loaders": {},
  "conditions": [
    [
      {
        "name": "filtrex",
        "params": {
          "expression": "exists(externalBot) and externalBot",
          "value": {
            "##provide": {
              "provider": "chat",
              "key": "chat"
            }
          }
        },
        "confidentialData": false
      }
    ]
  ],
  "actions": [
    {
      "name": "request",
      "params": {
        "url": "{{yourWebhookURL}}",
        "method": "post",
        "json": true,
        "data": {
          "eventName": "externalBotEnabled",
          "eventData": {
            "chat": {
              "##provide": {
                "provider": "chat",
                "key": "chat"
              }
            }
          }
        }
      },
      "confidentialData": false
    }
  ],
  "options": {
    "unorderedActions": false
  }
}

{
  "version": "v1",
  "name": "Set last agent on assign chat",
  "description": "when agent takes a chat, set ChatsLastAgent collection with the lastAgentUid",
  "triggerEvents": [
    "domain.chat.assigned"
  ],
  "loaders": {
    "afterConditions": [
      {
        "name": "user",
        "alias": "user",
        "params": {
          "id": "%agent:_id%"
        },
        "confidentialData": false
      }
    ]
  },
  "conditions": [
    [
      {
        "name": "filtrex",
        "params": {
          "expression": "exists(agent.uid)",
          "value": "%chat:chat%"
        },
        "confidentialData": false
      }
    ]
  ],
  "actions": [
    {
      "name": "setData",
      "params": {
        "expiresInUnit": "days",
        "collection": "ChatsLastAgent",
        "key": "%chat:_id|toString%",
        "data": {
          "latestAgentUid": "%chat:agent.uid%",
          "latestAgentName": "%user:displayName%",
          "latestAgentEmail": "%user:email%",
          "date": "%time:now(\"dd/MM/yyyy\")%"
        },
        "tags": [],
        "expiresIn": 1
      },
      "confidentialData": false
    }
  ],
  "options": {
    "unorderedActions": true
  }
}

{
  "version": "v1",
  "name": "(SUB) Chat Resolved",
  "description": "Sends a webhook when a chat is resolved.",
  "triggerEvents": [
    "domain.chat.resolved"
  ],
  "loaders": {},
  "conditions": [],
  "actions": [
    {
      "name": "request",
      "params": {
        "url": "{{yourWebhookURL}}",
        "method": "post",
        "json": true,
        "data": {
          "eventName": "chatResolved",
          "eventData": {
            "chat": {
              "##provide": {
                "provider": "chat",
                "key": "chat"
              }
            }
          }
        }
      },
      "confidentialData": false
    }
  ],
  "options": {
    "unorderedActions": false
  }
}

{
  "version": "v1",
  "name": "(SLA) Set Item On Set to pending",
  "description": "when customer sends a new message in a chat in pending or taken chat, add record to store",
  "triggerEvents": [
    "domain.chat.pending"
  ],
  "loaders": {
    "beforeConditions": [
      {
        "name": "getData",
        "alias": "record",
        "params": {
          "collection": "sla_chats_collection",
          "key": {
            "##provide": {
              "provider": "chat",
              "key": "channelInfo.id"
            }
          }
        },
        "confidentialData": false
      }
    ]
  },
  "conditions": [
    [
      {
        "name": "filtrex",
        "params": {
          "expression": "empty(record.data.timestamp)",
          "value": {
            "record": "%record:record%"
          }
        },
        "confidentialData": false
      },
      {
        "name": "filtrex",
        "params": {
          "expression": "status in (1,2,3)",
          "value": {
            "##provide": {
              "provider": "chat",
              "key": "chat"
            }
          }
        },
        "confidentialData": false
      }
    ]
  ],
  "actions": [
    {
      "name": "setData",
      "params": {
        "expiresInUnit": "hours",
        "collection": "sla_chats_collection",
        "data": {
          "timestamp": "%time:now(\"x\")%",
          "chatId": "%chat:_id%"
        },
        "tags": [],
        "expiresIn": 24,
        "key": {
          "##provide": {
            "provider": "chat",
            "key": "channelInfo.id"
          }
        }
      },
      "confidentialData": false
    }
  ],
  "options": {
    "unorderedActions": false
  }
}

{
  "version": "v1",
  "name": "(SUB) Chat Assigned",
  "description": "Sends a webhook when a chat is assigned, with full chat data and a narrowed agent object.",
  "triggerEvents": [
    "domain.chat.assigned"
  ],
  "loaders": {},
  "conditions": [],
  "actions": [
    {
      "name": "request",
      "params": {
        "url": "{{yourWebhookURL}}",
        "method": "post",
        "json": true,
        "data": {
          "eventName": "chatAssigned",
          "eventData": {
            "chat": {
              "##provide": {
                "provider": "chat",
                "key": "chat"
              }
            },
            "agent": {
              "id": {
                "##provide": {
                  "provider": "agent",
                  "key": "_id"
                }
              },
              "crmId": {
                "##provide": {
                  "provider": "agent",
                  "key": "crmId"
                }
              },
              "email": {
                "##provide": {
                  "provider": "agent",
                  "key": "email"
                }
              },
              "displayName": {
                "##provide": {
                  "provider": "agent",
                  "key": "displayName"
                }
              },
              "roles": {
                "##provide": {
                  "provider": "agent",
                  "key": "roles"
                }
              }
            }
          }
        }
      },
      "confidentialData": false
    }
  ],
  "options": {
    "unorderedActions": false
  }
}

{
  "version": "v1",
  "name": "(SLA) Set Item On Incoming Message",
  "description": "when customer sends a new message in a chat in pending or taken chat, add record to store",
  "triggerEvents": [
    "domain.message.created"
  ],
  "loaders": {
    "beforeConditions": [
      {
        "name": "chat",
        "alias": "chat",
        "params": {
          "id": {
            "##provide": {
              "provider": "message",
              "key": "parent_chat"
            }
          }
        },
        "confidentialData": false
      },
      {
        "name": "getData",
        "alias": "record",
        "params": {
          "collection": "sla_chats_collection",
          "key": {
            "##provide": {
              "provider": "message",
              "key": "chatChannelInfo.id"
            }
          }
        },
        "confidentialData": false
      }
    ]
  },
  "conditions": [
    [
      {
        "name": "compare",
        "params": {
          "value": "%message:direction%",
          "comparison": "Equal",
          "compareTo": "incoming"
        },
        "confidentialData": false
      },
      {
        "name": "filtrex",
        "params": {
          "expression": "empty(record.data.timestamp)",
          "value": {
            "record": "%record:record%"
          }
        },
        "confidentialData": false
      },
      {
        "name": "filtrex",
        "params": {
          "expression": "status in (1,2,3)",
          "value": {
            "##provide": {
              "provider": "chat",
              "key": "chat"
            }
          }
        },
        "confidentialData": false
      }
    ]
  ],
  "actions": [
    {
      "name": "setData",
      "params": {
        "expiresInUnit": "hours",
        "collection": "sla_chats_collection",
        "data": {
          "timestamp": "%message:timestamp%",
          "chatId": "%chat:_id%"
        },
        "tags": [],
        "expiresIn": 24,
        "key": {
          "##provide": {
            "provider": "chat",
            "key": "channelInfo.id"
          }
        }
      },
      "confidentialData": false
    }
  ],
  "options": {
    "unorderedActions": false
  }
}

{
  "version": "v1",
  "name": "(SUB) Chat Labels Updated",
  "description": "Sends a webhook when a chat's labels change, with the chat, previous labels, and the added/removed diff.",
  "triggerEvents": [
    "domain.chat.labels"
  ],
  "loaders": {},
  "conditions": [],
  "actions": [
    {
      "name": "request",
      "params": {
        "url": "{{yourWebhookURL}}",
        "method": "post",
        "json": true,
        "data": {
          "eventName": "chatLabelsUpdated",
          "eventData": {
            "chat": {
              "##provide": {
                "provider": "chat",
                "key": "chat"
              }
            },
            "oldLabels": {
              "##provide": {
                "provider": "oldLabels",
                "key": "labels"
              }
            },
            "addedLabels": {
              "##provide": {
                "provider": "addedLabels",
                "key": "labels"
              }
            },
            "removedLabels": {
              "##provide": {
                "provider": "removedLabels",
                "key": "labels"
              }
            }
          }
        }
      },
      "confidentialData": false
    }
  ],
  "options": {
    "unorderedActions": false
  }
}

{
  "version": "v1",
  "name": "Q-AI Turn On AI Bot",
  "description": "When external bot is set to true, forward the chat and current session messages to AI",
  "triggerEvents": [
    "domain.chat.updated.externalBot",
    "app.bot.chat.setExternal"
  ],
  "loaders": {
    "afterConditions": [
      {
        "name": "chatMessages",
        "alias": "messages",
        "params": {
          "chatId": {
            "##provide": {
              "provider": "chat",
              "key": "_id"
            }
          }
        },
        "confidentialData": false
      },
      {
        "name": "environment",
        "alias": "env",
        "params": {},
        "confidentialData": false
      }
    ]
  },
  "conditions": [
    [
      {
        "name": "filtrex",
        "params": {
          "expression": "exists(externalBot) and externalBot",
          "value": {
            "##provide": {
              "provider": "chat",
              "key": "chat"
            }
          }
        },
        "confidentialData": false
      }
    ]
  ],
  "actions": [
    {
      "name": "request",
      "params": {
        "url": "{{yourAIWebhookURL}}",
        "method": "post",
        "json": true,
        "data": {
          "projectId": "%env:projectId|replace(\"texter-\", \"\")%",
          "eventName": "setExternalTrue",
          "eventData": {
            "chat": {
              "##provide": {
                "provider": "chat",
                "key": "chat"
              }
            },
            "messages": "%messages:botSession|map(\"type::type\",\"timestamp::timestamp\",\"text::text\",\"media::media\",\"direction::direction\",\"list::listOptions\",\"buttons::buttonsOptions\",\"special::specialExtraInfo\",\"postback::postback\")%"
          }
        }
      },
      "confidentialData": false
    }
  ],
  "options": {
    "unorderedActions": false
  }
}

{
  "version": "v1",
  "name": "(SUB) Messages with Attachments",
  "description": "Sends a webhook when a new incoming message includes a media item (image / video / document / audio / sticker)",
  "triggerEvents": [
    "domain.message.created"
  ],
  "loaders": {
    "afterConditions": [
      {
        "name": "chat",
        "alias": "chat",
        "params": {
          "id": {
            "##provide": {
              "provider": "message",
              "key": "parent_chat"
            }
          }
        },
        "confidentialData": false
      }
    ]
  },
  "conditions": [
    [
      {
        "name": "filtrex",
        "params": {
          "expression": "direction == \"incoming\"",
          "value": {
            "##provide": {
              "provider": "message",
              "key": "message"
            }
          }
        },
        "confidentialData": false
      },
      {
        "name": "filtrex",
        "params": {
          "expression": "type == \"media\"",
          "value": {
            "##provide": {
              "provider": "message",
              "key": "message"
            }
          }
        },
        "confidentialData": false
      }
    ]
  ],
  "actions": [
    {
      "name": "request",
      "params": {
        "url": "{{yourWebhookURL}}",
        "method": "post",
        "json": true,
        "data": {
          "eventName": "newMediaMessage",
          "eventData": {
            "message": {
              "##provide": {
                "provider": "message",
                "key": "message"
              }
            },
            "chat": {
              "##provide": {
                "provider": "chat",
                "key": "chat"
              }
            }
          }
        }
      },
      "confidentialData": false
    }
  ],
  "options": {
    "unorderedActions": false
  }
}

{
  "version": "v1",
  "name": "Q-AI Forward Incoming Message to AI",
  "description": "When a new incoming message is received and external bot is set to true, forward the message and the chat objects to AI",
  "triggerEvents": [
    "domain.message.created"
  ],
  "loaders": {
    "beforeConditions": [
      {
        "name": "chat",
        "alias": "chat",
        "params": {
          "id": {
            "##provide": {
              "provider": "message",
              "key": "parent_chat"
            }
          }
        },
        "confidentialData": false
      }
    ],
    "afterConditions": [
      {
        "name": "environment",
        "alias": "env",
        "params": {},
        "confidentialData": false
      }
    ]
  },
  "conditions": [
    [
      {
        "name": "filtrex",
        "params": {
          "expression": "exists(externalBot) and externalBot",
          "value": {
            "##provide": {
              "provider": "chat",
              "key": "chat"
            }
          }
        },
        "confidentialData": false
      },
      {
        "name": "filtrex",
        "params": {
          "expression": "direction == \"incoming\"",
          "value": {
            "##provide": {
              "provider": "message",
              "key": "message"
            }
          }
        },
        "confidentialData": false
      }
    ]
  ],
  "actions": [
    {
      "name": "request",
      "params": {
        "url": "{{yourAIWebhookURL}}",
        "method": "post",
        "json": true,
        "data": {
          "projectId": "%env:projectId|replace(\"texter-\", \"\")%",
          "eventName": "newIncomingMessage",
          "eventData": {
            "message": {
              "##provide": {
                "provider": "message",
                "key": "message"
              }
            },
            "chat": {
              "##provide": {
                "provider": "chat",
                "key": "chat"
              }
            }
          }
        }
      },
      "confidentialData": false
    }
  ],
  "options": {
    "unorderedActions": false
  }
}

{
  "version": "v1",
  "name": "(SUB) Channel Health Problem Resolved",
  "description": "Sends a webhook when a previously detected channel health problem is resolved.",
  "triggerEvents": [
    "domain.channel.health.problem.resolved"
  ],
  "loaders": {},
  "conditions": [],
  "actions": [
    {
      "name": "request",
      "params": {
        "url": "{{yourWebhookURL}}",
        "method": "post",
        "json": true,
        "data": {
          "eventName": "channelHealthProblemResolved",
          "eventData": {
            "problem": {
              "##provide": {
                "provider": "problem",
                "key": "problem"
              }
            }
          }
        }
      },
      "confidentialData": false
    }
  ],
  "options": {
    "unorderedActions": false
  }
}

{
  "version": "v1",
  "name": "Q-AI Disable External Bot After Manual Resolve",
  "description": "When chat is resolved within Texter and externalBot is true, set externalBot to false and forward the event",
  "triggerEvents": [
    "domain.chat.resolved"
  ],
  "loaders": {
    "afterConditions": [
      {
        "name": "environment",
        "alias": "env",
        "params": {},
        "confidentialData": false
      }
    ]
  },
  "conditions": [
    [
      {
        "name": "filtrex",
        "params": {
          "expression": "exists(externalBot) and externalBot",
          "value": {
            "##provide": {
              "provider": "chat",
              "key": "chat"
            }
          }
        },
        "confidentialData": false
      }
    ]
  ],
  "actions": [
    {
      "name": "chatUpdateExternalBot",
      "params": {
        "externalBot": false,
        "chatId": {
          "##provide": {
            "provider": "chat",
            "key": "_id"
          }
        }
      },
      "confidentialData": false
    },
    {
      "name": "request",
      "params": {
        "url": "{{yourAIWebhookURL}}",
        "method": "post",
        "json": true,
        "data": {
          "projectId": "%env:projectId|replace(\"texter-\", \"\")%",
          "eventName": "setExternalFalse",
          "eventData": {
            "chat": {
              "##provide": {
                "provider": "chat",
                "key": "chat"
              }
            }
          }
        }
      },
      "confidentialData": false
    }
  ],
  "options": {
    "unorderedActions": false
  }
}

{
  "version": "v1.1",
  "name": "End-of-day closing message",
  "description": "On cron trigger, find pending chats active in last ~9h and send a closing message.",
  "triggerEvents": [
    "app.scenarios.customTriggers.cron"
  ],
  "loaders": {
    "afterConditions": [
      {
        "name": "chatsList",
        "alias": "chats",
        "params": {
          "limit": 1000,
          "skip": 0,
          "filters": [
            {
              "lastMessageTimestamp": {
                "after": "%time:now-9h(\"x\")|parseInt%",
                "before": "%time:now(\"x\")|parseInt%"
              },
              "status": [
                "PENDING"
              ],
              "channel": [],
              "department": [],
              "agent": [],
              "labels": {
                "include": [],
                "exclude": [
                  "waiting_for_customer"
                ]
              }
            }
          ]
        },
        "confidentialData": false
      }
    ]
  },
  "conditions": [
    [
      {
        "name": "compare",
        "params": {
          "comparison": "Equal",
          "compareTo": "end-of-day-message-sending",
          "value": {
            "##provide": {
              "provider": "cron",
              "key": "name"
            }
          }
        },
        "confidentialData": false
      }
    ]
  ],
  "actions": [
    {
      "name": "sendMessage",
      "params": {
        "message": {
          "type": "text",
          "text": "היי, ראינו את ההודעה אבל לא הספקנו לענות, נחזור אליכם ביום העסקים הבא"
        },
        "chat": {
          "name": {
            "##provide": {
              "provider": "chat",
              "key": "channelInfo.name"
            }
          },
          "accountId": {
            "##provide": {
              "provider": "chat",
              "key": "channelInfo.accountId"
            }
          },
          "id": {
            "##provide": {
              "provider": "chat",
              "key": "channelInfo.id"
            }
          }
        }
      },
      "confidentialData": false
    }
  ],
  "loops": [
    {
      "loop": {
        "type": "foreach",
        "as": "chat",
        "input": {
          "##provide": {
            "provider": "chats",
            "key": "chats"
          }
        },
        "confidentialData": false,
        "foreachMode": "parallel",
        "concurency": 10
      },
      "position": "beforeActions"
    }
  ],
  "options": {
    "unorderedActions": false
  }
}

{
  "version": "v1",
  "name": "Q-AI End AI Session & Run Bot",
  "description": "When externalBot is set to false and the chat status is 'with bot', close the AI session and run the bot",
  "triggerEvents": [
    "domain.chat.updated.externalBot",
    "app.bot.chat.setExternal"
  ],
  "loaders": {
    "afterConditions": [
      {
        "name": "environment",
        "alias": "env",
        "params": {},
        "confidentialData": false
      }
    ]
  },
  "conditions": [
    [
      {
        "name": "compare",
        "params": {
          "comparison": "Equal",
          "compareTo": false,
          "value": {
            "##provide": {
              "provider": "chat",
              "key": "externalBot"
            }
          }
        },
        "confidentialData": false
      },
      {
        "name": "compare",
        "params": {
          "comparison": "Equal",
          "compareTo": 0,
          "value": {
            "##provide": {
              "provider": "chat",
              "key": "status"
            }
          }
        },
        "confidentialData": false
      }
    ]
  ],
  "actions": [
    {
      "name": "runBot",
      "params": {
        "nodeName": "back_to_texter",
        "chatId": {
          "##provide": {
            "provider": "chat",
            "key": "_id"
          }
        }
      },
      "confidentialData": false
    },
    {
      "name": "request",
      "params": {
        "url": "{{yourAIWebhookURL}}",
        "method": "post",
        "json": true,
        "data": {
          "projectId": "%env:projectId|replace(\"texter-\", \"\")%",
          "eventName": "setExternalFalse",
          "eventData": {
            "chat": {
              "##provide": {
                "provider": "chat",
                "key": "chat"
              }
            }
          }
        }
      },
      "confidentialData": false
    }
  ],
  "options": {
    "unorderedActions": true
  }
}