Bulk Resolve Scenario + Rapid Ticket Request

A new marketplace scenario resolves every chat still assigned to one agent, and the Rapid page documents a full-control ticket request. Template import also keeps saved media headers.

Added

• Bulk Resolve Chats of an Agent: a manual scenario that resolves all chats still assigned to one agent, for example after the agent left. Runs in batches of up to 1000.
• Rapid Create ticket request: open a Rapid ticket on a customer or lead with a request node, and set the reason, urgency, assignee and title.

Fixed

• Template JSON import: imports keep each template's saved defaults, so image, video and document headers pass approval with their media.